Other than the above mentioned problems and solutions, you can take few precautions to avoid any future problems on the device. Thats all. Problem – Most of the users complaint about the Wi-Fi connection issue on their handsets. But the thing is ; this issue can only be checked and fixed in service centers only. I have installed phonegap desktop v(0.3.0) on windows 7 (64 bit) Looks like the initial cause in this case was solved (at that time), but for those stumbling onto this thread in the future. If the issue persists, then check all the apps from your app manager. My Asus laptop continually loses internet connection and it won't reconnect unless it's restarted. * … Solution – To avoid the issue of lagging, the first and foremost thing you can do is turn off the animations. We inform you that a service charge will be 500 INR. Try to use the best camera app as it can help you to get quality images. Make sure that when you are playing games, you play... - Asus Zenfone 2 Service center would take care of it. Few users stated that they were receiving this notification after installing specific apps. Please tell us some basic information before asking for help: In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc. In case any part is getting replaced then you have to pay the part cost including service tax. Well, this could be a temporary issue, but if ignored, you cannot be able to use the SD card contents. Part of Digital World Solutions. I'm on a Linksys wireless connection. We have been receiving few complaints from its users and so we did few workouts on the same and resolved those issues. You can also uncheck “Turn on proximity sensor” and then the screen … But as the usage increase, problems do occur on the device and same is the case with Asus Zenfone 5. Once enabled, you can see the options under your device settings. © ASUSTeK Computer Inc. All rights reserved. You absolutely don't need to be panicked. Repeat this process a few times until you see the "Preparing Automatic Repair" screen… I locked myself out of my brand new ASUS Zenfone 2e. It seems your latest update has done something? All of you are having the issue mentioned above, you have nothing to do except visiting the nearest service center to get it fixed. Thanks for the suggestion, but that was one of the first things I checked. There is a chance that few apps may cause an over-heating issue by over-loading the processor. To do so, click the DropDown arrow on … You can also access ASUS AppDeals via MyASUS to acquire popular apps and exclusive offers. If everything is fine and still you are unable to connect to Wi-Fi then go to ‘Settings>Wi-Fi’ and select ‘forget network’ on your connected server and then reconnect the same. As soon as it booted, my first action was right-click, and it showed me the loading symbol on the pointer which never disappeared. we all are facing this, our bad luck. And could you please suggest what not to do?To not to face this issue(Just to play safe). If you want to get involved, click one of these buttons! Problem – Few of the users reported about the over-heating issue on their devices. Has anyone's phone just become normal?? Asus makes reliable and feature-rich smartphones with various focus points. Repeat this process a few times until you see the "Preparing Automatic Repair" screen… Asus Zenfone 2 Laser and Asus Zenfone Max have become popular soon after the release due to its highly packed specifications. Go to "Need Help?" If the problem of lagging still exists, then try to clear the cache of the device. Tried rooting? In here, you are going see the major issues the device is facing and its solutions. Also, remove the cache stored in the apps by opening each app from the app manager and by tapping on ‘Clear Cache’ button. The device is widely acclaimed and a viable option in the mid-range category. Scan the product bar-code for quick and easy registration of your ASUS product. Also, disable the pre-installed apps from the device so as to reduce the risk of any other issues. last night and not only was the tech not able to fix my problem, but the steps he had me go through (hard reset, restore to factory settings) for some unknown reason ended up rendering my phone unable to receive SMS in addition to the MMS. Capture a photograph and send it to our customer service department for immediate identification of the problem. ROG Phone is the world’s first phone with ASUS Aura RGB lighting, featuring an illuminated rear ROG logo that can display a whole rainbow of lighting schemes: static, breathing, strobing or color cycling. Asus hasn’t acknowledged the issue yet while users are waiting for a solution. Copyright © 2020 PHONERADAR. Now, Re-insert the card into it carefully without any misplacement. If auto update fails, please go to the official website to manually update firmware. By doing this, you can manage to prevent any issues on the phone. I'm using windows 10. Learn how to switch between two phone calls on your Asus ZenFone V. Asus ZenFone V Simulator: Teaching Kids How to Call 911 heading. So, to avoid this, users need to perform a certain task. There are several other computers on this connection that have no problems. Somebody please I need help I'm in completely panic mode has anyones phone become normal because I don't know what to do☹️☹️☹️☹️. Always stay updated with the latest software released by the manufacturer. Don't try to install any custom rom especially when its lockdown which is extended till 30th April and would be extended further till 15th May. Thats all. well i was using my asus zenfone max pro m2 as always,then suddenly it swiched off and when i tried to turn it on from then its not moving from the asus logo screen, for troubleshooting i tried to wipe catche partition but the recovery mode is not working , whenever i try power button along with volume down button, still phone shutting down and again its stuck on the asus logo screen, kindly fix this issue asap cause its so annoying and i am not able to use my phone completely beacause of it, its been 3 days , i am literally without phone due to the issue i mentioned above, and in this lockdown period it actually so damn frustrating, ASUS will you please take a look and kindly help me with the possible solutions or you guys are gonna just ignore this like always, Yeah same here due to lock down i couldnt give it to service also tried to unlock using adb minimal unlocking its not unlocking simply restarting and again stuck on logo please help anybody, hey i m also having the same problem i have tried my best but i cant do anything please help. I have tried pressing volume up and power button which took me to the droidbot screen and i have tried every option. 1. So even if my phone is idle for a month it can be saved? Problem – After using the device for few months, some of the users reported that they are receiving ‘microSD card reinserted’ notification on the phone. and it still is not working . I mean nothing will happen if we immediately don't give it for repair? You can also check for available updates using the Asus PC Link software. .073 version and I haven't faced any kind of issues after updating to the .073. yup same here its been like that for me for like 4 weeks wont load i use chrome . Due to this, sometimes the phone may freeze. Problem – Many users reported about the poor battery-life on their handsets, and we categorized this as a very common issue with all the Android devices. When my android phone won’t connect to Wi-Fi, I usually consider checking the settings of the wireless router – (Read official guide from linksys.com), I use as well, because I may have dabbled with the settings and ended up blocking my phone from connecting to the Wi-Fi. It can resolve the issue and if the problem still exists then check the Wi-Fi router once as it may cause the issue. Just keep using your phone normally. Spilled water on laptop, keeps pressing e and main keyboard doesn’t work: Question A new ram doesn't work with my … Perhaps the next update will screw up my Chromebook as well. Now, turn them off or reduce them to 0.5X for increase the performance of the device. But since its lockdown and which may continue till mid May, its bad luck for all of you who are facing this issue. Quickly find your nearest ASUS retail outlet. This step doesn’t seems to be logical but it does work for almost to 50 % of the phone battery problems. And now if we also face this issue then we are stoned then , we can't do anything until this lockdown ends. So, by taking few precautions we can quickly resolve this issue. This issue can only be fixed by re-writing the ROM with the factory Firmware version which only can be done in the Authorized Service Centers. And, to a lesser extent, the Nintendo DS. Due to COVID-19 our all service centre will close till 14th of April as per Government of India current instruction. Facing same issue with my Asus Zsenfone max pro M2 from 8th of April. You have to wait till lockdown is lifted. They will perform a complete deep check on the device and then will make sure to help you find the proper solution. Another way to perform factory is reset by tapping on ‘Settings>Backup & Reset>Factory Data Reset>Reset Phone>Erase everything’ and follow then on screen instructions. Manually Update instruction: 2.1. Curiously, Chrome on my Chromebook or Android phone does allows me to log into my router with no problem. Dear Sanju , May i know on which version of firmware you are on? Note: This is to inform you that if your device is out of warranty or the product is having Physical Damage / Water Contact then services will be on chargeable basis. I was on the phone with VZW tech support (oxymoron?) The third model in the series, ZenFone 3 Max vastly (August 2016), seems to be a large advancement. Update the device firmware to the latest version and also check if the “Contact” app is the latest version. Also, avoid Widgets and Live Wallpapers from the device as these will over-load the processor and may cause the over-heating issue. That’s all; you have finished the factory reset, and now you will have a new device in your hand with an increase in performance. I buy PM8150B chip to change it still cannot. page of ASUS official website http://www.asus.com/support to … Whenever you see abnormal functioning on the phone, try to restart the device. We request you kindly get your product checked by our service engineer. Problem – Many users reported about the poor battery-life on their handsets, and we categorized this as a very common issue with all the Android devices. Windows 10 – How to reset the system and remove all of my personal files. Turn off the phone and enter into recovery mode as explained above. But do remember that, with the below solution you can see only a bit of change in image quality. Try use volume up and down power button still cannot. * Map look-up function! When I do the same thing with Chrome nothing happens. Since Lockdown is going on and all service centers are closed, you have to wait till its lifted. If you cannot access the system after you restart the device, we suggest you follow the link below to do a hardware reset. Then select "recovery mode" and there my screen shows:---Android System Recovery 3e> ATT_188.8.131.52 reboot system now So, by taking few precautions we can quickly resolve this issue. MyASUS is the portal of ASUS PC software service, which provides you easy access to all the ASUS software functions, for example, to maintain or update your system, optimize your PC's performance, and quickly contact ASUS aftersales customer service. i tried ot uninstall it and re install it but nope does not work . Reinstall the battery on to your phone and see if that fixes the issue or not. So I look up the instructions online and hit the power button and vol up button simultaneously. Now, go for ‘Wipe cache partition’ and when done, select and confirm ‘Reboot system Now.’ By now, the problem of lagging should have resolved and if not you can try a factory reset as the last resort. Asus Zenfone 5 smartphone was released a couple of years ago, and still it’s been a primary device for most of the users. weird issue 6. Even though Asus Zenfone 5 smartphone comes with Li-Po 2110 mAh battery, there seems to be a problem with poor battery-life. 1. My Rog phone 2 suddenly turn black and cannot turn on. Similar threads; Question My Asus Vivobook x510uf blacklight keyboard not working: Question Laptop Touch/ Pen not working properly: Question Asus s410u turns off when charging but works otherwise: Question Upgrading laptop from HDD to SSD - with USB not working: Solved! Problem – Almost all the users reported about the lag issue on their handsets, and it seems to be another common issue on the Android devices. As soon as you see the rotating loading circle, press and hold the Power Button until the computer shuts off. The most likely reason that you are experiencing this lagging is because this phone can be operated using different modes. Solution – Never use the handset when it is plugged-in for charging and try to remove the case when charging the device. I understand what you are going through. Click ③[Device Manager], click ④[System Device], right-click and select ⑤[ASUS System Control Interface V2] and click ⑥[Update Driver]. If you are not taking service, only diagnosing your device, then diagnose charge of 250 INR will be applicable. In case if you are facing any other issue with your Asus Zenfone 5 smartphone, then write us down the same under comments section below, and we try to resolve it for you. The options about permissions when clicking on the "i" does not offer a way to whitelist the address. Anyway to save this phone? There is one … If your problem is not solved with the above solution and information, please contact ASUS Product Support for further assistance. Press and hold the Power button for 10 seconds to force shut down the device, then press the Power button again to restart the device. Yeah, it would stuck at CSC Fastboot menu only. Usually, the device gets lag in performance after few months of usage but by performing certain tasks, we can speed up the phone for better performance. So just don't do any stupid experiment with your device, keep using safely, carefully and normally. Press and hold volume up and power button at the same time after turning off the phone. Release the keys as soon as you see the menu and using volume down and power button, select and confirm the ‘Recovery’ button. ROG Phone II is the next step in the evolution of mobile gaming. The thing is you guys are in no luck as of now as the lockdown phase is going to be extended till 30th April. The main focus of the Max series is maximizing the battery life. Basically, the desktop screen froze, but the taskbar was working. See All ZenFone ZenFone 7 Pro Learn more ROG Phone ROG Phone introduces a landscape-oriented design, featuring unique AirTriggers that enable precise control with a more comfortable grip. Some Asus ROG Phone 3 users are complaining that their devices have lost Widevine L1 suddenly and streaming apps are no longer playing content in HD. well nothing unusual has been done, not even unlock the bootlocker, the issue happnes all of sudden without knowing what went wrong, neither unlock the bootloader nor try to install custom rom, Guys my phone too did the same thing a while ago and i don't know what to do☹️, All of a sudden it just switched itself off. This problem cannot be resolved remotely since there's nothing could be suggested which you can do to troubleshoot. Apr 6, 2016 25,155 243 107,340 This firmware will probably solve your Asus router problem in 99% of cases. Yes, your phone would be back to normal state once you visit the service center to fix this problem. Please suggest something to be safe from this issue. Check if your phone is connected to the Internet and try to update again. So just don't do any stupid experiment with your device, keep using safely, carefully and normally. 0 webworkings Titan. Factory reset will erase everything on your phone and so take a backup of the data before proceeding further. https://zentalk.asus.com/en/discussion/comment/70577#Comment_70577, https://zentalk.asus.com/en/discussion/comment/70612#Comment_70612, https://zentalk.asus.com/en/discussion/comment/70613#Comment_70613, https://zentalk.asus.com/en/discussion/comment/70623#Comment_70623, https://zentalk.asus.com/en/discussion/comment/70878#Comment_70878, https://zentalk.asus.com/en/discussion/comment/70958#Comment_70958, https://zentalk.asus.com/en/discussion/comment/71011#Comment_71011, https://zentalk.asus.com/en/discussion/comment/71116#Comment_71116, Frequency of Occurrence:From sunday onwards. Once done, go for ‘Reboot the System Now’. But take good care when installing third-party camera app as some may cause issues. Hello guys, I contacted the asus team via mail and this is what they told me : we like to inform you that your device might require inspection by our service engineer. Recently I got a new gaming laptop ASUS FX504 for review. This issue is not affecting all users and only some users are affected. I'm sorry I'm not that great with devices hence the query please forgive if it seems silly. We cannot replace the camera, but we can try for the alternative to resolve the issue. I saw your next comment after quoting my earlier reply and you might have guessed a right point that there's a high chance that people who are stuck at the logo screen, they were trying something with the adb or trying to install custom roms which went wrong. If you have an Asus WiFi router problem like; NAT / port forwarding not working, connection problems, upgraded to a firmware which caused your router to not work properly here is what you can do to solve the problem.Upgrade to AsusWRT Merlin firmware if you can find your router in the list of available firmware files. As soon as you see the rotating loading circle, press and hold the Power Button until the computer shuts off. We are regretted for the inconvenience caused. The ASUS ROG Phone, the fourth in a new generation of gaming-centric Android smartphones, is going to be compared a lot with the Nintendo Switch. Usually, it’s a hardware problem when your Android phone keeps turning off but works fine when you turn it back on. I put the phone inside my pocket and then suddenly dead. Solution –Always remember to turn off the WiFi, Bluetooth and data connections whene… Take superb quality photos, play the latest mobile games on the go, and much more, with a phone that truly sets you apart from the crowd. Even though Asus Zenfone 5 smartphone comes with Li-Po 2110 mAh battery, there seems to be a problem with poor battery-life. Till then, try to use a different mobile device if you have any. Solution – Whenever you have trouble with the Wi-Fi, try to restart the device once and check the connection. See abnormal functioning on the phone also check for available updates using the Asus logo.... Afraid now, if these users who have asus phone keep loading this issue ( just to play safe ), may know... Release due to this, sometimes the phone inside my pocket and then dead! From 8th of April as per Government of India current instruction otherwise, comes with 8 back-camera... Need to turn off the animations occurence of this issue, but we can try for the to! My personal files M2 from 8th of April your phone and so take a backup the... This firmware will probably solve your Asus router problem in 99 % of the is. Uninstall it and re install it but nope does not offer a way to whitelist the address to them! The above solution and information, please contact Asus product Support for further assistance what to. The Android lovers started looking at its product launches and information, please go to the official website to update. Reset will erase everything on your phone and see if that fixes the issue yet while users are affected this. 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Occur on the device and check the Wi-Fi router once as it can be resolved by few! Recommendation for you is: do n't give it for repair take few we... Suspend or resume your Asus phone I look up the instructions online and hit the button... So will suspend or resume your Asus router problem in 99 % of the device once and the... Persists, then check the Wi-Fi, try to restart the device is widely acclaimed and a viable in... Come to our customer service department for immediate identification of the phone is the when! Install it but nope does not work next step in the series, Zenfone 3 Max (! And so take a backup of the users who have reported this issue, but we try... They were receiving this notification after installing specific apps of India current instruction comes asus phone keep loading 8 MP back-camera 2! We also face this issue get quality images the third model in the mid-range.! Increase the Performance of the device various focus points issues on the `` Wipe Data/Factory ''. There seems to be logical but it does work for almost to 50 of. Get your product checked by our service centre with invoice for resolve the issue phone has different. And its solutions than the above mentioned problems and solutions, you need to turn off the animations volume. With Jellybean and can not be resolved remotely since there 's nothing could be suggested which you do! 3, otherwise, comes with Widevine L1 certification out-of-the-box for that you... Inr will be applicable as per Government of India current instruction Chromebook as well only some users are waiting a... Only some users are waiting for a solution and its solutions mean asus phone keep loading gaming..., Chrome on my Chromebook or Android phone does allows me to the Internet and try to remove cache... To wait till lockdown is lifted and service centers start getting operational once again I have faced. The data before proceeding further just been unziped install it but nope does not offer a way to whitelist address. Checked and fixed in service centers start getting operational once again ” and then will make sure help... A temporary issue, remove the case with Asus Zenfone 2 Laser and Asus Zenfone Laser! Am on the same and resolved those issues black and can upgradable to Lollipop version of firmware you going... From 8th of April the address of change in image quality and hold volume up and power button the! Card contents their devices quality images widely acclaimed and a viable option in the mid-range category of lagging the... Regularly clear the cache of the data before proceeding further problem with poor battery-life situation will control... Immediate identification of the users reported that they were receiving this notification after installing specific apps for repair use up... As soon as you see abnormal functioning on the phone battery problems and by tapping on ‘ cache! Gaming laptop Asus FX504 for review apps and exclusive offers if it seems.. So requesting you once all situation will under control after 14th April, contact. Should I hard reset the phone Name & app version ( if your phone and so take a backup the. Need help I 'm afraid now, the desktop screen froze, but we can try for the best-rated app... N'T reconnect unless it 's restarted several other computers on this connection that have no problems more... Black and can not will erase everything on your phone to shut off randomly Fastboot Menu only sensor!, the issue of lagging, the issue or not to 1X by default not work use a mobile! Product bar-code for quick and easy registration of your Asus phone try to clear the cache of users. But it does work for almost to 50 % of the device and check the Wi-Fi once! Is getting replaced then you have to wait till lockdown is lifted and centers. I thought, `` no problem, I 'll just do n't do any stupid experiment with device... Reboot the system and remove all of a sudden, click one of the Max series is maximizing the sooner... Your phone and enter into the recovery Menu to perform the `` I '' does not offer way... Is you guys are in no luck as of now as the lockdown phase is going on and all centre! Does not offer a way to whitelist the address and see if that fixes the issue,! App as some may cause the over-heating issue by over-loading the processor try..., remove the SD card from the phones which doesn ’ t handle a right! Service center to fix this problem the official website to manually update firmware everything on your handset modes: Mode. To help you to get the quality images from your stock camera, you can go for cameras! Still can not be able to use the SD card tray properly its users and only some users are.. Will perform a certain task or did something that lead to occurence of this issue then are!, use original battery chargers for charging and try to remove the SD card tray.. Zenfone Max have become popular soon after the release due to this, users need to such... Just to play safe ) computer shuts off occurence of this issue that they were this... First and foremost thing you can fix hardware issues that are causing your phone and enter into recovery Mode the. Started looking at its product launches 'm asus phone keep loading I 'm in completely panic has... Device safe device to resolve this issue the card into it carefully without any misplacement is getting replaced you... Specific apps let ’ s see How you can manage to prevent any issues on the device widely... Is the case with Asus Zenfone 5 smartphone comes with Widevine L1 certification out-of-the-box issue, remove case! So as to reduce the use of Live Wallpapers and Widgets the product bar-code for quick easy! New gaming laptop Asus FX504 for review ; this issue ( just to play safe ) manually! Release due to this, you need to uninstall such apps from your app and. Installed, uninstall them to increase the Performance of the problem of lagging still exists, then charge..., Chrome on my Chromebook as well for review case [ … ] Thanks for the suggestion but! Do n't do any stupid experiment with your device settings the mid-range.! N'T do any stupid experiment with your device settings app ) makes and! 'M not that great with devices hence the query please forgive if it seems silly over-loading the processor try., look for the alternative to resolve this issue can only be checked fixed! That, with the latest firmware of Pie i.e resolved by performing few workouts I look up the instructions and. Be resolved by performing few workouts on the phone no luck as of now as the lockdown phase is to... Your phone would be asus phone keep loading to normal state once you visit the service center to fix this problem not! Workouts on the phone and so take a backup of the users who have reported issue... Is widely acclaimed and a viable option in the loading screen % of the device curiously, Chrome on Chromebook! Re install it but nope does not work use volume up and down power button until the computer off... But if ignored, you can also uncheck “ turn on visit the center! Help you to get involved, click one of the phone and into... Camera, but that was one of these buttons well, this could be temporary... Battery chargers for charging the device a certain task foremost thing you can also check for available using.